Workflow guide

Route a support ticket with Choice, Score, and Noul

Build one Jev request that picks a team, rates urgency, and checks for an explicit refund ask.

1. Step 1

   Put only the ticket in state

   State is the material to judge. Paste the customer message, not the question. Official TypeSafe guidance: state holds content and supporting facts; questions hold the judgments.

2. Step 2

   Ask a Choice for the team

   Give a closed set: billing, technical, other. Official docs recommend an other option when the list may not cover every input. Question ids are not shown to the model, so write the full question in instructions.

3. Step 3

   Ask a Score for urgency

   Levels are ordered and numbered from 0. Three descriptions means scores from 0 to 2, and the returned score can land between levels. Threshold in your code, not in the prompt.

4. Step 4

   Ask a Noul for the refund

   Noul returns the probability of yes. There is no separate confidence field. Optional true/false criteria can spell out what counts as an explicit ask.

5. Step 5

   Compose answers in code

   If department is billing and wants_refund is high, open a refund path. If urgency is near the top level, page a human. Jev does not execute those actions.

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